How to Recover from Bad Google Reviews?

If you’ve been in business long enough, you’ll know this fact:

You could have 100 happy clients and 1 bad one, but that bad one is the one who will go and spread bad reviews all over the internet about you while the good ones don’t do anything.

The internet has changed the ease at which this can happen. Companies & websites like the BBB, Yelp and Google Reviews have really led this. Unfortunately, these sites have been heavily used to spread around bad reviews.

Ok, so how do we handle it?

1. Most of these website now have recourse to handle bad reviews. That should be the 1st thing you do. Get them removed if possible. Red flag them if needed. Or you could actually ask the person to remove it…if they are willing.

2. Build up your positive reviews. You must take control over your online reviews. Get your clients to go to Yelp, Google Reviews, etc. and write positive reviews. Most people want to help and will do so when asked, but you have to ask. It will not happen on its own. I’ve sent emails to my clients asking them to do it, I’ve called them, however you do it, you must ask.

Then, when you have 30 positive reviews from great clients and 1 bad review from that “one guy who was impossible to make happy no matter what you did”, everyone will read your reviews and think, “That’s one of those guys who just isn’t happy about anything.” People aren’t stupid. They know those people exist too.

Important: Absolutely DO NOT get into an “internet war” with the person writing bad reviews by writing bad reviews about them. You will lose that game and it is a total waste of any of your time marketing for your water damage company. If you ever do need to sue them you will lose the case due to the fact that you spread around bad things about them too and it will be thrown out. There are already cases in court where this has happened. Take the high road, the professional road. Your time is better spent on getting positive reviews, getting more good business.

Sincerely,

Dan York, Founder

Blog
- How to Make Your Restoration Company Recession-Proof May 1, 2023
- Should I Have Multiple Websites for my Water Damage Company? April 26, 2023
- How Much are Water Damage Leads? The True Cost February 24, 2023
- Top 5 Water Damage Leads Sources for Restoration Contractors January 17, 2023
- Cleanfax’s Jeff Cross Interviews Dan York – Multiple Marketing Strategies October 25, 2022
- HOW TO GET MORE WATER DAMAGE JOBS? October 25, 2022
- How to Recover from Bad Google Reviews? October 24, 2022
- Fast-Change SEO – How to Destroy Your Google Rankings in No time Flat October 24, 2022
- Cleanfax’s Jeff Cross Live Interview with Dan York – How do you Vet an Internet Marketing Company? October 22, 2022
- What do the Big Water Damage Companies do that the little ones don’t? September 21, 2022

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Steve Arculeo

16:09 11 Sep 23

I went from being on page 4 or five on any search for almost any term. Now I’m in the top three of all the search terms I wanted.

President Clean

17:07 18 Aug 23

Crystal Pinkston

12:28 13 May 21

Stellar took our internet presence to the next level. We originally started with a smaller territory, which went so well we expanded within 3-4 months. We've been in business for nearly 20 years with the last 12 or so of internet presence, other general SEO companies not familiar with the industry never got the job done. I mean after 3 other SEO companies you'd just think its a lost cause. Then I met Stellar, they really brought us up in the rankings and continued to work to keep us there. We've seen a great increase in internet calls, and actual leads turning into work. GREAT JOB STELLAR!!

Amber Kostelny

00:39 05 May 21

I came to Stellar eMarketing from another company that had ruined my website and website ranking. Stellar turned it all around and knew how to fix everything and get me ranked quickly. I was so impressed I gave them both my businesses to manage and have raved about them to many others. You won't go wrong hiring them. That's a promise!

Alice gagnon

17:41 07 Feb 21

We used Stellar- eMarketing for our website Capitalwaterandfirerestoration.com and couldn't be happier with the results. Great customer service from Brittany, and we are seeing results. Five stars!

rodwilsonsr

16:03 22 Oct 20

I have been with Stellar for a year or so. I have a direct comparison to my cold calling efforts vs Stellar's SEO efforts. This year I have closed 1 client via cold calling and I closed several long term and one off clients with Stellar's SEO efforts. Results speak for themselves.

Randy Stafford

18:27 21 Oct 20

We signed up with Stellar understanding SEO is a long term investment and did not expect to see an increase in business for months. However, after only 2 months we are receiving 2 - 3 calls a week. Our only regret is we didn't sign up sooner.

Kevin Wall

00:53 11 Dec 19

I switched SEO companies mid year and have tremendously grown recognition, revenue, and rankings since switching to Stellar eMarketing.

Ana Girao

14:31 05 Dec 19

After having worked with Stellar eMarketing for a little over 3 months, we cannot emphasize enough how happy we are with their service. They are highly professional, attentive and know what needs to be done.

Kate @ NV

20:21 16 May 19

Finally found an SEO company that actually knows how to get you on the first page of Google. We started working with Stellar somewhere in January and 5 months later we are #1 for the majority of keywords. Highly recommend them!

Deborah Zupke

03:07 24 Aug 18

Great company. Specialist in Restoration Marketing. Everything they ever promised has happened. It is a process. They are a part of our team and we trust their input. Always have time for us. We are getting calls while ads are not running. Could not say enough great things about them.

David Luce

00:12 23 Feb 18

I am currently using Stellar for my company's SEO services and seeing wonderful results. I currently receive 4-6 calls weekly due to my online presence and Ive only been with them for 2 months! Stellar is second to none, and I would highly recommend them!

Restoration Doctor

19:27 13 Nov 17

We couldn't be happier that we chose Stellar-eMarketing. They are easy to get in touch with and always keep us updated on a regular basis. Love these guys!

Bryan Daughtry

16:39 03 Aug 17

The entire experience has been great with Stellar and has had an extremely positive positive impact on the overall growth of the company.

A1 restoration Company

20:42 26 Jul 17

They have done a great job in getting our web page up on Googles first page. The water restoration business is very competitive, with some big companies dominating the market. Stellar has helped a small company have excellent web search positions, even against the big companies and all of their money!Jeff HemmerA+ Restoration Services, Inc.

Ori Lazarovits

20:02 26 Jul 17

Stellar is great, the provide solid leads every month I know I can count on. And in the winter, the phones don't stop ringing

Jessica Rinfret

17:42 14 Jul 17

I have been working with Stellar eMarketing for about a year now. After trying many different SEO and SEM strategies with other companies, I was skeptical but for the price, I decided to give it a whirl. Since that whirl, we had added an additional category and seen a tremendous jump in our call volume from online sources. We went from 1-2 calls per month to 10-15 calls per month and continue to see a steady increase in calls. We live/work in a very competitive market in Denver and I would say that this kind of an increase, in a market where you are competing against hundreds of restoration companies, is a win! We look forward to the years ahead working with Stellar eMarketing!

Dr. John St. John

01:27 20 Jan 16

I am finally getting results with an SEO company! This is the third company I have worked with and I am consistently getting several new clients each month whereas before I was getting nothing. It only took a few months before an increase in business from my website started to occur. Go with these guys… They know what they're doing.

Karen Larkin Jaser

16:31 08 Dec 15

The results from working with Stellar e-Marketing have been fantastic! Our business has increased almost 15% in just the last three months that they have been working with us and our search engine rankings are right where we want them to be. Very easy to deal with - they understood our service business right off the bat and worked with both our web designer and our office to make things as easy as possible. Highly recommended.

Thomas Duff

20:30 09 Nov 15

Great communication. Fast responses to all of my questions. Their SEO efforts quickly raised our rankings for lots of keywords. Highly recommend them.

Jacquie G

14:48 21 Oct 15

Stellar has provided outstanding service to my company. They have been quick to respond and very professional in all of our dealings but most importantly our website has received more visitors and our Google rankings have gone up significantly! I couldn't be happier with their service and highly recommend them!

Ashley Donovan

01:07 03 Sep 15

Stellar has been doing our SEO for 2 years now and I would never go anywhere else. After unsuccessfully trying to do our own SEO and pay-per-click, we realized it was useless without the right company doing it for us. Stellar has been very receptive to feedback, ideas, and always has useful advice for what will and won't work for us. They took the time to understand our business, our competition and our area, and helped us completely knock out everyone else on Google! Could not be happier with the service - especially Dan York and Dana. Top notch, real pros. Highly recommended.

Patrick McGrath

18:25 19 Feb 15

Stellar-eMarketing is a very professional company with great customer service. They have gotten us to the top of the organic listings in Google and kept us there! They are very ethical and trustworthy while really knowing their stuff. I've been very happy with their services and would highly recommend them.

David Selter

15:13 19 Feb 15

These guys are the best. I got sweet talked into leaving them a few years ago - biggest mistake EVER! My rankings( and the phone calls) plunged from near the top of page 1 in most catagories to pages 2 and 3. I came back to Stellar like the Prodical Son, and within 4 to 6 months they had me back on top again, and keep fine tuning to help me get leads from areas I hadn't even explored before. I will NEVER leave these guys again. They are the only ones I found who really get the water damage restoration business.

Randy Young

03:37 19 Feb 15

I highly recommend Stellar-eMarketing for professional and effective SEO for websites. They took my site from obscurity to prominent position, most often at #1 on Google search. The name of the game with SEO is longevity and patients. Dan and his team are persistent and get the job done. I very much appreciate their expertise.

Kyle Keegan

14:43 22 Jan 15

been using stellar for over a year now. they've been great. it's been a good ROI for us. and they've always been easy to get a hold of with any questions that i have. i would absolutely recommend them

Mike Potucek

17:36 15 Jan 15

I started using Stellar-eMarketing several years ago at a time when terms like "optimaization" were not generally known (at least not to me or my associates). I took a chance with a small company and started making monthly payments hoping that it might help a little, but not having much hope for a big change. I did have some confidence in their abilities, I just didn't think my business was the type of business that could benefit much from the web. I had a web site much earlier than most of my competitors, but only used it (and only thought it was good for) a source of detailed information that I could direct people to with other forms of marketing. After about a year of no real change in business, and my partner complaining about what we were paying for, we started to notice increases in qualified customers as a direct result of the web, and the increased ranking. They also had some suggestions about marketing in general that were actually good, which I didn't expect. It has now been several years that they have kept my company ranked within the top few positions (often 1st), and my web site has gone from having almost no influence in our performance, to being a major contributor.

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How to Recover from Bad Google Reviews?

How to Recover from Bad Google Reviews?

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